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Responsible Gaming

Our Policy  - To Minimise the Risks of Problem Gambling

The Redwood Trust recognises its responsibility arising from its operations of gaming machines. We ensure that the gaming machine operation does not contribute unreasonably to the worsening of problem gamblers, while also recognising the right of individuals to make informed decisions about their preferred entertainment.

Problem Gambling
The Redwood Trust and its venue operators help identify problem gambling and refer affected customers to appropriate sources of help and support.

Display of information
Information is prominently displayed in gaming venues about the risks of problem gambling, how to recognise the signs and where to get help. Brochures specifying treatment providers and how they can be contacted are readily available in every venue.

Staff Training
All staff are made aware of the potential for problem gambling. They are able to provide necessary contact details to players who seek help or are concerned about their gambling behaviour.

Intoxicated Customers 
Customers showing signs of intoxication will be prevented from playing gaming machines and may be lawfully removed from gaming premises if necessary.

Self-exclusion procedures are available at all member sites. This allows customers to authorise their own exclusion from gaming premises.

Unsupervised Persons under 18 Not Permitted
Persons under the age of 18 are not permitted to participate in gaming.

For more information call the Gambling Problem Helpline Service
Toll-Free: 0800 654 655

Or visit the Gambling Problem Helpline Service website


Gambling Problem Helpline Service
The Gambling Helpline (New Zealand) is the national freephone ongoing motivational support, referral and information service for gambling problems.

Problem Gambling Foundation of New Zealand
The Foundation is committed to health promotion that contributes to safer gambling practices through community education and the development of regulations and standards. Counselling is free of charge to the gambler, their family and others affected by problem gambling.